Shipping Policy
Shipping Policy
Effective Date: 10 April 2026
At PagluRam, we are committed to delivering your favorite snacks and namkeens quickly and safely. This Shipping Policy outlines how we process, ship, and deliver your orders.
1. Order Processing
All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Time
Delivery timelines may vary depending on your location. Generally, orders are delivered within 3–7 business days across India. Remote locations may take slightly longer.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout. We may offer free shipping on selected orders or promotional offers from time to time.
4. Delivery Partners
We work with trusted third-party courier and logistics partners to ensure timely and safe delivery of your orders.
5. Order Tracking
Once your order is shipped, you will receive a tracking ID via SMS or email. You can use this to track your order status in real-time.
6. Delivery Delays
While we strive to deliver your order on time, delays may occur due to unforeseen circumstances such as weather conditions, transportation issues, or high demand periods. PagluRam is not liable for such delays but will do our best to keep you informed.
7. Incorrect Address
Please ensure that the shipping address provided is accurate and complete. PagluRam will not be responsible for delivery failures due to incorrect or incomplete addresses.
8. Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us immediately. We will investigate the issue and provide a suitable resolution.
9. Contact Us
For any shipping-related queries, feel free to contact us:
Company Name: PagluRam
Phone: +91 85859 55551
Email: customercare@neriji.com
Address: Kila No.56/9/2, Khewat No.541 Halalpur, Sonipat Haryana-130103
