Refund Policy
Refund Policy
Effective Date: 10 April 2026
At PagluRam, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds are issued for purchases made on our website.
1. Eligibility for Refund
Refunds are applicable only under the following conditions:
- Damaged or defective product received
- Incorrect item delivered
- Order cancelled before shipment
Customers must report the issue within 24 hours of delivery with proper proof such as images or videos.
2. Non-Eligible Cases
Refunds will not be issued in the following situations:
- Opened or used food products
- Delay in delivery due to external factors
- Incorrect address provided by the customer
- Requests made after the specified reporting time
3. Refund Process
Once your refund request is received, it will be reviewed and verified by our team. Upon approval, the refund will be initiated within 5–7 business days.
4. Mode of Refund
Refunds will be credited to the original payment method used during the purchase. In case of Cash on Delivery (COD) orders, customers may be required to provide bank details for processing the refund.
5. Partial Refunds
In certain cases, partial refunds may be granted depending on the condition of the product or specific circumstances.
6. Delayed or Missing Refunds
If you have not received your refund within the expected time:
- Check your bank account or payment method
- Contact your bank or payment provider
- If the issue persists, contact us for assistance
7. Changes to This Policy
PagluRam reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be updated on this page.
8. Contact Us
For refund-related queries, please contact us:
Company Name: PagluRam
Phone: +91 85859 55551
Email: Customercare@neriji.com
Address: Kila No.56/9/2, Khewat No.541 Halalpur, Sonipat Haryana-130103
